Desktop Support is one of the most common terms when talking about 1st/2nd/3rd line support technicians and encompasses a number of troubleshooting and support methodologies that will allow learners to appropriately configure and support business-wide users that are using Windows 7 and 8 Operating Systems. Desktop Support Training will give you the skills, knowledge and knowhow to excel in a support based role and is an ideal way to learn the base information that will allow you to grow in the IT sector.
A desktop support specialist usually provides help and advice to users of computer software and hardware. A desktop support specialist may work within a company's information technology department or as a member of the help desk staff at a computer support company. They may also work with individual personal users or as an independent contractor.
Modern Desktop Administrator Associate is made up of two exams these are called MD-100 and MD-101. If you passed Exam 70-698 before it expired on March 31, 2019, you only need to take MD-101 to earn the Modern Desktop certification. Candidates should be familiar with M365 workloads.